Author: rickfarang » October 8, 2007, 12:00 am
I don't know if your situation is similar to mine, but I had intermittent service from TOT for months, with outages from one to several hours, many times a week. I was reluctant to call them, knowing that the problem would resolve itself eventually. When I did call, the guy who answered the phone would say something about resetting something or other, which lead me to believe me to believe that it was a "soft" problem.
Eventually, I started calling TOT whenever the ADSL was down, and after a few days, they sent out a young engineer (or technician) who. within a day, found that I had a bad line pair (the physical pair of wires from the nearest exchange to my house). The line pair had been shorting to that of another subscriber. They switched to another line pair, and except for one even with a poor signal a couple of weeks ago, and the very big fiber optic cable disruption a couple of weeks ago, we have had continuous service for just over a month.
My advice: Let them know every time you have a problem.
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