Problems accessing certain websites on TT&T Maxnet ADSL

For many months now I've been having problems accessing the admin panels of all my websites, however when connecting using GPRS I can access without problems albeit slowly.

I can access standard (name based) websites without problems, however the problems arise when I connect to my admin panels (IP no. based) and the pages just freeze up. Because the admin panels are IP name based this leads me to believe that there is a conflict with the TT&T Maxnet ISP.

I've been in contact with Maxnet customer service several times; the operators never understand what I'm on about and usually pass my number on to an engineer who replies several days later.

I was in contact with an engineer last night for several hours and after several attempts fixing the problem he came to the conclusion that I was on the wrong ADSL package. He told me that the "Indy 512/256" package wasn’t suitable for accessing foreign websites. He advised me to upgrade to the premier package in order to be able to access foreign websites, and he insisted that I would be able to access my admin panels (hosted in the US) without problems.

I'm a little confused by his response, surely all ADSL packages should be suitable for accessing all websites (including IP name based sites) on the worldwide web, and the more you pay the higher speed you get. I wasn't aware that the INDY packages were only for browsing sites within the kingdom and premier for accessing foreign websites, or is he just feeding me a load of baloney because he couldn't find the problem?

I have no choice but to upgrade today and see if this helps, otherwise I will need to seek out a new ADSL ISP.

Maxnet's site isn't much help either, I'm unable to change from Thai to English, or maybe it's work in progress?

I am not sure if the admin panels of my websites are number based (the browser shows normal names all times). I do have acess to them without problems.

I would agree with you that this guy just told you nonsense, but you never know until you find out

I would like to help with this as I am interested in any improvement on internet myself. But I have the same Indy package as you, just double your speed, so it makes not much sense to come to my home to check how it works over here (but you are welcome to do this).

Before throwing your money at them maybe you could check the functionality at a place where they have such a premier package running. That might be at one of the several Maxnet offices in town.

Techland wrote:Before throwing your money at them maybe you could check the functionality at a place where they have such a premier package running. That might be at one of the several Maxnet offices in town.

Good idea Techland, I'll try before I buy at the TT&T office near the prison.

I called in to the TT&T office today but unfortunately they weren't running the premier package, they were running 1024/512 Indy service. I tested it anyway and it didn't work, the lady at the office said the same as the tech in Bangers that it isn't possible to access foreign websites via the "Indy Package". So I showed her that I could access bbc.co.uk which I assume is hosted in the UK and a popular website in the States, but she stuck to her word and insisted that you cannot access foreign websites.

The strange part is that I've been using this service for many months now but only experienced this problem the last couple of months, and I've been accessing mostly foreign websites.

Anyway I have ordered the premier package as both Udon and Bangers insist it will work, I guess we'll see...

give this a try, load the page in GPRS, then switch to ADSL and see if the website keeps on working. I did that before and it worked. Also try wilson smiths trick by removing the www out of the URL.

It may also be worth asking your hosting company if any Thai ip addresses have been blacklisted for some reason or other...

Lee, alot of internet shops have been having problems with Maxnet. We all most got too but Cat Telecom finally got the modem for a new system called G Dot. We now have ADSL on one side of the shop, and the G Dot on the other. G Dot we get 2mbps/2mbps, and it's working nicely. There was someone else getting Maxnet and the lady told him the same thing you where told. It maybe they are limiting the access outside of Thailand on the cheaper connections.

Pop's

Pop-pop's Net and Games wrote:It maybe they are limiting the access outside of Thailand on the cheaper connections.

Cheap? This **** is damn expensive! Especially considering its low-end performance! I have to do all my traffic intensive work in the morning, getting rates of 150 kB/s up and down. In the afternoon I am left with 10 kB/s. But as I explained earlier, the Maxnet bandwidth test always shows good values. BTW, that page is no longer available from outside. Before I did the speed test from Germany for comparison, now they have restricted access to that page to Thailand. Fully intentionally, IMHO.

faranginUTH wrote:give this a try, load the page in GPRS, then switch to ADSL and see if the website keeps on working.

I tried that but it's the same result, the page hangs and just freezes in the loading state.

Also try wilson smiths trick by removing the www out of the URL.

I have no problem accessing www sites all around the world, I only get problems when accessing my IP number based admin panels i.e. https://207.44......

It may also be worth asking your hosting company if any Thai ip addresses have been blacklisted for some reason or other...

This would certainly make sense since I can access foreign websites except IP named sites. I did ask the office about blacklisted IP's but they didn't have a clue what I was on about, they just kept insisting that I was on the wrong package. Maybe a clever ploy to get me to upgrade LOL!

Oh and one more thing, I use compression software by onspeed.com and I can no longer use it, maybe this has been blocked too?

I just discovered this footnote for the Indy package on the TT&T website

** ผู้เริ่มต้นเข้าสู่ Broadband Internet World (Best for Thai Surf) โดยมีข้อจำกัดการใช้งาน วงจรสำหรับ VoIP/P2P (Bit Torrent) ต่างประเทศมีขนาดจำกัด (limited bandwidth for international VoIP/P2P)

And I don't need to understand thai language to know that these '*?&%$§ suck big time.

Lee, your websites are not 'ip number based' - the whole web is. This term is misleading.

https is a method to have secured and encrypted communication, see

http://en.wikipedia.org/wiki/Https

I am not astonished that this is problematic. When I try to send emails via SMTP server I also suffer from low data throughput and long response times, often causing a timeout.

But I never had to use a https site while in Thailand, so have no experience with it from my Indy account.

Techland wrote:Lee, your websites are not 'ip number based' - the whole web is. This term is misleading.

You're correct, ip numbers are replaced by letters to make it easier for people to remember. I don't know all the technical details but when I access my control panels an ip adress is shown in the address bar, not the website name and for some unknown reason maxnet are blocking access to it. It's probably an ip string on their black list as bb said.

I can access https secure sites without problems so it's nothing to do with this. I'll wait until tommorow when the premier package is istalled and post the results.

Lee, I don't know if you have tried this but when I was having similar problems recently I plugged in a friends laptop to my connection to see if that worked and it did.
This way I knew for sure if it was a problem with ISP or something my end.
As it was not the ISP as I had suspected it saved me a lot of grief on the phone.

I have a desktop and laptop and have the same problem on both.

I may have asked this in another post, but whenever I have a problem accessing foreign based websites, I uplug my router for 30 seconds and it works fine after that. I don't know if you have a router or not, but try unplugging the modem as well.