Yep the company that I work for in the UK (US parent company) also had a similar dilemma last year, they were chased from pillar to post and seemingly got nowhere, they will be back to try again however.
Best source of contact would be TOT.
http://www.tot.or.th/en/index.php
Maybe things have changed for the better by now, certainly in BKK I would have thought, not sure about Udon though.